Cancellation & Contract Termination Policy

 

1. Retainer Non-Refundability

To secure the specialized planning services and block the calendar dates of the Company’s elite execution team, an initial structural retainer is mandatory.

• Upon signing the service agreement and clearing the initial retainer, this fee is strictly non-refundable and non-transferable to alternative dates or different events, representing the immediate allocation of resources and the loss of alternative business opportunities for those dates.

2. Pro-Rated Billing on Termination

Should the Client choose to cancel the project or terminate the engagement prior to the event execution, a structured wind-down settlement will apply:

• The Client will remain legally liable for all pro-rated fees corresponding to the planning hours logged, site visits conducted, conceptual blueprints designed, and administrative milestones completed up to the exact date the formal written cancellation notice is received by the Company.

• Any outstanding balances for work performed during the active planning phases must be settled by the Client within seven (7) business days of contract termination.

3. Third-Party Contractual Autonomy

The Company is completely decoupled from the cancellation frameworks of outside venues and suppliers.

• All deposits, advances, and commitments paid to hotels, caterers, decorators, or artists are bound strictly by the individual terms and conditions of those specific entities.

• The Company bears no responsibility for negotiating, recovering, or processing refunds from external vendors on behalf of the Client following a cancellation event.